For the purposes of this agreement, the following words and expressions shall have the following meaning, save where the context otherwise requires:
“Partners and / or partner”: All GetMuv users providing sports venues and/or services (whether a service provider, independent trainer or venue owner) – for example but not limited to: hotels, furnished apartments, hotel apartments, personal or collective exercise activities, swimming pools, health resorts and clubs, gymnasiums, sports and gymnasiums of all types - and personal trainers, which form the network of service providers for GetMuv.
“Product”: The services displayed and offered through GetMuv platform. Nevertheless, GetMuv may from time to time provide other services that are subject to the same terms.
When you practice your fitness activities, we will provide your employer with access to a monitoring dashboard with some basic information about your activities, including your name and your gyms visits in total, we will not share specific information about when or where you’ve visited.
Customer Information collected by us is managed by Interactive Gyms Company for Information Technology ("GetMuv"), The Customer information collected by GetMuv is stored in a centralized cloud database, which is hosted by parties which contracted with GetMuv.
GetMuv collects the Customer information from the Customer herself/himself and uses it to provide an efficient, personal and secure service that ultimately allows you to have a great experience. We can sometimes ask you to provide us with your personal information for example, in order to create an account with us, or for some payment services "will be clarified when needed", you can visit many pages on our site, or the application, without the need to provide any personal information. GetMuv will collect your personal information
Registration Information: When you register on our website or application, you provide us with your phone number, password, and email address.
Customer / Buyer Information: When you place your order on Platform or through another distribution channel, you provide us or our supporters with your name, credit card details including the card number, card type, cardholder name, expiration date, billing address and delivery details. Please note that GetMuv collects credit card information but it will not be in its possession, rather, it will only store it - to facilitate your future use - with the electronic payment service provider, which has contracted with GetMuv, it also includes the information collected from competitions and surveys when you sign up for our site or app, you provide us with your phone number, e-mail address, and e-mail address.
Communication: When you contact us and communicate with us via e-mail, you provide us with your personal information, such as your name, e-mail address, etc.
Temporary Cookies Used to maintain the so-called duration of registration, temporary cookies are necessary, for the management of the site or application, but are not used in any way to identify your identity and your personality.
Persistent Cookies When you visit our site or application, we will assign persistent cookies to your computer's hard drive, and you can view these files by looking at the cookie directory in your browser. As the name suggests, these cookies last for a long time. Each time you visit our site or application, you send a copy of these cookies which gives us the opportunity to identify you, from one visit to another. Cookies will make it easier for us to identify you, which helps us to display to you opportunities that match your search and preferences, and the purpose of all this is to enhance your experience when you browse the site or application to ensure that you have not missed any of the great offers. Persistent cookies do not contain any personal information such as your name, address, or your e-mail address or phone number, it just simply identifies your IP address, which in turn identifies your computer.
Information from other sources We may receive information about you from other sources, for example: from credit card institutions to protect against fraud, infringement, or address by accessing third-party information, for some modifications to your record.
GetMuv will use your Customer information for several purposes including:
We will use the information you provide us when you register as a user of the website or application to create and maintain your account, and we will send an activation email informing you that your account has been created.
When you submit a request for services through the site or application, or through other distribution channels, we will use your payment information to run the transactions that are expected to be completed, to make your order and to provide the service you expect.
We may use your information as a Customer to respond to your specific inquiries. For example, there is a request or problems to sign in, browse the site or application or access the application, and in order to receive a response to your inquiry, you will contact us by email or phone and any Another method of communication, By using one of our Customer service personnel, we may use your contact details to send you follow-up information about your purchases. We may contact you by e-mail, telephone, or any other communication method to respond to your suggestions (either on our website or app or products and services) and to evaluate and announce the results of surveys, contests or any content you have participated in. In order to ensure quality, we record voice calls with our Customers. Some information includes Customer messages sent by GetMuv and used by us to receive a recommendation.
We use the information obtained through your permanent cookies (see the definition of cookies at the top) along with other Customer information provided to us, allowing us to create a more effective website or application, through content evaluation and flow of followers on the site, and we use this information to provide you with a more specific experience on the site or application, Which helps you to browse the site effectively and easily, to display certain products and services that we believe may be of interest to you. When you register and create an account, or specify a request through our website, our application, or any other distribution channels, to contact you regarding details of special offers, promotional campaigns, and other information. We will send you a newsletter that guarantees you what we think you care about. You can change your preferences and unsubscribe from these messages anytime you browse your account on the site or via the app, by clicking on the Unsubscribe link at the lower portion of the messages sent by us.
GetMuv will share your Customer Information, only with third-party partners and supporters, carefully selected and necessary for business management, client delivery, marketing, operational and analytical purposes, as described below. We will only share your Customer Information with your explicit and clear consent as described herein.
As any other organization, GetMuv will restructure from time to time its business operations by selling one or more of its business (or part of such business). In such transactions, your Customer Information may be transferred as part of the transaction. In this case, we will inform you of this matter.
We may disclose your personal information to third parties, such as official authorities, technical consultants, and to the extent that we believe it necessary to: (a) comply with relevant laws, matters and regulations; (b) to enforce Customer terms and conditions of use or other contractual agreements And (c) protect the property and other rights of GetMuv, its partners, Customers and others (for example, in relation to protection against fraudulent activities (d) in compliance with judicial or governmental orders (e) Please note that we may retain user information during and after the platform is used in compliance with the law or to meet the requirements of inspection for technical errors or to prevent fraud or take action.
We also use technological and security measures (electronic, process and procedures) in order to ensure the safety, confidentiality, and privacy of Customer Information through data collection, storage and non-disclosure. Such measures include the maintenance of a particular encryption system, detection Infiltration, providing anti-virus software, and any matter that could harm Customer information.
GetMuv understands that it is important that you have the ability to control your Customer information, and you can review and change your account settings and information, including your email address, by visiting the "My Details" box in My Account on the site or application, Receive special offers and promotions from GetMuv, where you can reset your preferences by withdrawing from my account or using the "unsubscribe" link at the bottom of the email you received from GetMuv.
You will be able to access the most content of the site or application, without the need for registration or getting details by us. However, there are specific areas in this site or application, will only be accessible by registration.
You may use our site or application for your own purposes, and to print and download the content from this site or application, provided that you do not modify the content without our consent, and you should not republish the material on this site or application without permission from the Platform or its owner. The copyright and intellectual property rights of this Site and the application to which we own or any of our licensors belong, prohibit their use or publication without our prior written consent, no part of the Site or application may be reproduced, without any prior permission of the Platform or its owner. It is allowed for a Customer to create one account on GetMuv, and reserves the right to close all accounts for any user suspected of creating multiple accounts.
We will take all necessary steps to ensure that the site or app is available 24 hours a day, 365 days a year. However, the site or application may sometimes experience some downtime due to service or some other technical problems, so we declare our liability. If the site or application is not available at any time, the site or application may not be temporarily available due to certain problems, such as system failure, maintenance or repair for reasons beyond our control. Where possible, we will attempt to provide prior warning of maintenance, but we will not be obliged to do it.
We will provide links to other sites or applications on this site only for your convenience. We do not review each link to any third-party site or application, and assume no responsibility for third party sites or applications or their content, nor endorse sites or applications third-party, or any objection to them or any materials contained in their sites, and if you choose to access a third-party site via a link from this site, it is your responsibility and responsibility, If you wish to link to this site or application, you may be able to do so on the basis that you linked to it, but do not copy any pages on this site or application under the following conditions: A) You may not represent that we endorse at least one of the Services or Products until specifically agreed with us., B) You may not distort your relationship with us or provide any wrong information about us. C) You cannot link from any site or app you do not own, D) You may not post content that is offensive, objectionable, or violates any intellectual property rights, or the rights of any other person, or does not comply in any way with the law in Saudi Arabia on your site or application, and if you choose to access the site or application, you must compensate for any loss or damage that may be the result of your actions.
We will take all necessary steps to verify that the information on this site or application is correct, but we do not guarantee the accuracy, correctness or completeness of the material on this site or application, and we may make changes to the materials on this website at any time without notification. The materials on this site may be outdated or in rare cases incorrect, and we do not undertake to verify the authenticity of these materials, or it is newly published, and the materials are provided on this site or application without any conditions or warranties of any kind, and we will provide access to the website or the application to use it to the fullest extent.
When you access any of our GetMuv partner offices, affiliates, agents or consultants, they have no responsibility for what is in the contract, i.e., any other shortcoming of your movements, opinions or any responsibility for conduct, at any Headquarters Partners.This means that GetMuv assumes no liability for your health and safety at any time, nor should we be liable to either we or any of our parties (whether or not participating in the production, maintenance and delivery of the Site or Application) and we shall not be liable for any loss or damage, may be produced by you or a third party as a result of your use or use of our website or application, including the exclusion of the Service and the costs of repair of damages, without limitation, direct or indirect loss, or any damages in the contract or communication at the site or application. Nothing in these Terms shall exclude or limit liability for A) death or personal injury resulting from negligence, B) Fraud, C) Distortion as a fundamental issue, D) Any liability that cannot be excluded or limited within the law of the Kingdom of Saudi Arabia.
You can add credit to the Wallet using any of the available legal services. The balance is used to purchase a limited range of services through www.GetMuv.com or the application "GetMuv", and the balance in your account can be used to buy goods through GetMuv. The balance cannot be used in your account to purchase any goods or services directly through clubs or facilities mentioned in GetMuv. The minimum "increase" amount in your account is SR 10. Your account balance cannot exceed 1,000 SR. If 12 months have passed without any requests, we will assume that your account is no longer active and we will terminate your balance.
For fitness classes or training groups, the classes must be booked through GetMuv clients. GetMuv does not provide any guarantee on the availability of classes but on the basis of available space.
You must exceed 16 years in order to have the ability to use our services. However, some of our partners do prevent parents and legal guardians from having the right to book and buy classes or services for children under the age of 16 and under their supervision. This is the most likely for Local entertainment; Participation in swimming pools is permitted as is the case as per the discretionary authority of the gym, or the location of the service. We recommend that you check with the partner to visit the place if you would like to buy training or sportswear for a child under the age of 16. Please note that some of our partners require that the Customer be at least 18 years of age to buy or buy training or sports services. This will be explained when booking.
You can contact GetMuv by e-mail or by contacting us within the contact form located in the application, and we will do our best to respond to your inquiries within 24 hours of receiving your email or communication message. We appreciate any comments and suggestions, so Please feel free to contact us, or by writing to us at: email@example.com
This legal notice is subject to applicable laws in the Kingdom of Saudi Arabia.