he terms and conditions herein represent the legal drafting and framework governing the relationship between the electronic website under the URL ( www.getmuv.com) and its electronic application available on Google App and Apple stores referred to hereinafter ( “Platform”), owned by and their rights are wholly preserved to “Interactive Gyms Company for Information Technology”, and Customers of the Platform as defined herein, and by clicking on “ accept” or otherwise ( for example: registering or accessing the Platform or benefiting from its services…etc.), the Customer acknowledge and declare that he/she has read and understood the terms and conditions provided here and agree to them.
For the purposes of this Terms and Conditions, the following words and expressions shall have the following meanings, save where the context otherwise requires: -
“Confidential Information” means any information relating to the works or affairs of the Platform or its current or future products or trade secrets or its manpower and users or any other information dealt with or designated as confidential or owned to Platform or can be viewed as confidential or of competitive value. Confidential Information does not include information that is accessible to the public, or that becomes known to the public except if it becomes so due to Service Provider’s and/or Independent Trainer’s breach of the confidentiality agreement. Confidential Information does not include personal and/or public information of the user(s) disclosed by their free will.
“Sports offers and / or services” means sports information that is entered by the service provider and / or an independent trainer, which is uploaded and displayed on the platform, or shared with the beneficiaries publicly or privately, with the aim of providing them with the opportunity to reserve it via the application and benefit from it.
“Customer” means every person (male or female) benefiting and using the Platform Services, whether as a registered customer or new Customer or just a visitor to any of the Platform Services by creating an account and voluntarily providing personal information to access and benefit from the offers on Platform.
“Offers and/ or Sports Services” means the sports information provided by Service Provider/and or Independent Trainer on Platform or shared with the Customers publicly or privately with the intention to allow users to book them through the application and benefit from it.
“Personal Information” means the information that includes, for example but not limited to, in relation to an Independent Trainer, the individual’s name and/or contact information and/or national identity and/or residency visa and/or freelance license in addition to data that can be requested from Platform at any time to determine someone’s identity. As for the Service Provider, the information includes commercial registration, legal licenses and/or certificates, and/or special credits to its sports activities in addition to any data Platform can request at any time.
"Platform" means the GETMUV website and application collectively as mentioned above.
“Policies and Procedures” mean the rules, laws, policies, and procedures regarding accessing Platform services and using them which can be changed, edited, or canceled by Platform or its workers from time to time without any prior approval from anyone, and which are published electronically on Platform.
“Services” means Platform services provided to all its users depending on their type of account.
“Service Code or Code-Number” is a code formed from an image or a quick response code (QR) or a number available to the Customer provided by the Service Provider and/or Independent Trainer after the Customer reserves the service from Service Provider and/or Independent Trainer. The Customer is obligated to activate this reservation through the application by swiping the specific service code for each Service Provider or Independent Trainer to prove its right to use the service
“Service Provider” means every sports and/or health facility which provides equipment and preparations with the aim of providing sports services for its visitors such as, for example but not limited to, (gym, hotel, home space studio, sports facilities…etc) where it is to bear sole responsibility against others in proving its ownership and possession of licenses, documents, records, certificates, and sports experiences in relation to the provided sports services on its account on Platform.
“Sharing Information” means the feature to provide information about Service Provider and/or Independent Trainer to the Customers or sharing the Customer’s public or personal information with Service Provider and/or Independent Trainer given their consent.
“User” means every person, natural or legal, who created an account through the Platform, in compliance with the Terms and Conditions, to access Platform services and benefit from them. Whether it is for example but not limited to (a Customer and/or Service Provider and/or Independent Trainer and/or Venue Owner and/or visitor and/or beneficiary)
Electronic Wallet" means to the electronic wallet available through the customer's account on Platform, in order to use the available balance for the purchase of any of the services provided on Platform. The Electronic Wallet is the used method to return the value of the Service when canceled. The Promotional Points in the balance of the Electronic Wallet shall expire on the expiry date as stated in the notice when earned or after twelve (12) months from the date of earning.
"Promotional Points" means the points added to the Customer's balance and granted from Platform in order to encourage the Customer to benefit from the Platform and the offers included by the Service Providers or Independent Trainers.
"Points of Credit" means the points added to the Customer's balance as compensation for any error issued by the Service Provider and / or Independent Trainer and / or Platform.
“Ratings" means a Platform feature, which enables the Customer to rate on the page of Service Provider and / or Independent Trainer, for the purpose of calculating the total points and priority order. The Platform has the full right to determine the valuation method as it sees fit, the objective of the Platform is achieved as mentioned in the introduction.
Customer must be 18 years old or above to register or make use of the Services, offers, visit the Platform, or use it in any form, and that by registering, visiting and using the Platform, you acknowledge and accept the terms and conditions herein and that he has the right, ability, and competency to use the Platform and the Services available, and agree to and abide by it.
As part of registration and the opening of an account by Customer, data provided must be accurate and true according to official documents.
Customer acknowledges and agrees that the data provided on their account is subject to verification and authentication by Platform, and that Platform may use provided personal information to disclose them, including disclosure to third parties, to check the identity of Customer. Customer authorizes Platform to view such information and Customer waives the rights to any legal consequences or damages that may arise due to this disclosure to third parties. The Platform has the right to deny a Customer access to Services and their usage at any time and/or deactivate the account either fully or in part if it ever failed to verify and authenticate Customer’s account.
Customer acknowledges not to register on the platform and/or to enter into another username or personal identity.
Customer acknowledges that he will not represent any natural person, or any legal personality, without being authorized to do so.
Customers are not allowed to create more than one account on Platform, and the Platform reserves the absolute right to close any additional accounts for the same Customer.
Customer acknowledges that the entry and use of the Platform shall be for lawful purposes only and shall not use the platform or any information, services or tools to carry out any act resulting in an offense or offense under any system in force in the Kingdom of Saudi Arabia.
Customer acknowledges that any information provided by the Platform is complete, accurate and up-to-date information, and is responsible for the content of any information or document submitted through the Platform portal.
The contents and tools on the Platform are provided to the Customer “as is”, without warranty of any kind, whether express or implied.
Customer acknowledges that his use of the Platform in accordance with these terms and conditions, and that he is responsible to the official authorities for what he proposes, and that any material available through him is subject to his own responsibility, and that others have the right to initiate proceedings against him in the event of deliberate abuse or defamation.
If these terms and use are violated, the Platform has the right to deactivate or delete the Customer’s account, with or without notice.
Platform reserves the right to monitor any content entered by the Customer.
Platform reserves the right to monitor any content entered by the Customer.
Platform reserves the right (without obligation) to remove or edit any input data that violates the rights of the Platform and the rights of third parties and violates these terms and conditions.
The Platform reserves the right to delete any information it considers to be in violation of any of these terms and conditions, without notice and without giving any reasons.
Platform reserves the right to modify prices, change packages & offers, change gyms networks at any time without notice.
Payment Methods: online booking and direct payment through the Platform either through your credit card, Mada Cards, or the balance of the Electronic Wallet in the Customer’s account on the platform.
Customer has the right to modify his or her payment methods at any time by accessing his account, Customer remains responsible for any outstanding amounts.
Upgrade / Downgrade Packages: The Customer can upgrade or downgrade his package any time, in case of price differences between the packages, extra days will be added or deducted based on the amount difference -if existed-, no cash refunds will be issued.
Cancellation of Reservation: the Customer can cancel his package at any time using his account in the platform, selling periods are one georgian month, his account will remain active until the end of his package validity period. no cash refunds will be issued.
Fitness Classes or Services: to benefit from the services and classes of the Service Provider and/or Independent Trainer, the Customer must follow each service provider instructions independently, some services might require prior booking based on their policy. Platform does not provide any guarantee of availability of classes.
The Platform provides secure access to the Platform and the Services provided through it, but as a result of factors beyond the control of the Platform, the Platform does not guarantee continuous access freely and without interruption, and securely to the Platform and / or any of its Services, The Platform isn't responsible for any interruption, delay or malfunction of the services provided by the Platform, with the right of the platform to take legal action against the hacker or who attempt to hack the Platform, according to the regulations in force in the Kingdom.
The Platform will do everything as it can in order to make the Platform function properly, but neither the Platform nor any of its operators provide a guarantee that the Platform will not be interrupted, that it will be free of problems, or that there are no errors or mistakes. There is no guarantee as to the result the Customer will gain from using the Platform or from registering in it.
The Platform is not liable for any loss of profits or any loss of any kind as a result of the information or services you provide or as a result of information added by the Customer.
The Platform is not responsible for any loss, modification or damage to Customer data stored on the Platform, resulting in unauthorized access to Customer data stored on the Platform.
Regardless of the case or circumstance, the Platform is not liable to any of the following, but not limited to negligence that causes damage, damage of any kind, whether direct, incidental, special, consequential, or otherwise Expenses or losses that may be caused by the client's use of the Platform, inability to use it, errors, omission, delayed system response for any reason, obstruction of operation, malfunctions, computer viruses, or the system is completely disrupted, any profits are lost, or the customer's reputation is abused, even if the likelihood of such occurrence is expressly notified things, or the occurrence of problems due to access to the Platform, or access to, or use of, or access from which to other sites.
The Platform does not validate the Comments or Ratings submitted by Customers. Therefore, the Platform is not responsible for any content. The Comments and Ratings are the responsibility of the Customer and/or the visitor who added it. The Customer is committed to providing only honest, impartial and relevant Ratings and Comments. Without intent to defame or cause intentional harm, and without the purpose of misleading, harming or damaging the Service Provider and/or the Independent Trainer, in the event of intentional or unintentional defamation, there is no liability on the Platform, and the damaged party shall directly hold Customer responsibility at the competent authorities.
In writing Comments or Ratings, the Customer must maintain a high level of transparency and neutrality, without the purpose of providing misleading information in the interests of the Service Provider and / or the Independent Trainer, against the Service Provider and / or other Independent Trainer, to inflict material or moral damage on the service provider and / or the independent trainer, and that the Platform is not responsible for that, and the damaged party must refer to whoever offended him, in accordance with the regulations in force in the Kingdom.
The Platform reserves the right to accept, reject, or cancel any Comments or Ratings, at any time, and with its absolute discretion, without giving any reasons.
Everyone can read and benefit from all the information available on the Platform, without prejudice to clause 13 and the above clauses.
Customers shall not be entitled to submit more than one Comment or Rating at the same time to the same Service Provider and / or Independent Trainer, either from one account or from different accounts, in order to maintain the credibility of the evaluation and the credibility of the Platform.
From time to time, the Platform may create messaging services, chat services, bulletin boards, blogs, forums, and other such services through the Platform. Therefore, Comments and discussions in the Platform are not strictly monitored, further, the Customer is prohibited from uploading any content that violates the public norms and ethics.
All Comments, Ratings, and information provided by Customers are personal experiences only and do not imply the opinion of the Platform and / or those responsible, and the Platform is not responsible for it.
The Customer is responsible for maintaining the confidentiality of his information, including but not limited to: (user account, password, phone number, etc.) if the Customer is registered on the Platform, and the Customer is responsible for using it for his personal account and password, The Customer must immediately notify the Platform of any actual or suspected unauthorized use of the Customer’s account in order for the Platform to cooperate - without any obligation on Platform - to recover the account to its actual user, after the validation of the information. The Platform will not be responsible for any losses caused by any unauthorized use of Customer’s account.
The Customer shall be held liable, in case of impersonating a Service Provider and / or an Independent Trainer and/or the Venue Owner, in acts aimed at profit, unfair or contrary to the laws, regulations and/or policies of the Platform. Any damaged party may refer to Customer in accordance with the regulations in force in the Kingdom, in respect of any abuse and/or damage and/or loss resulting from such conduct.
If the Customer submits any incorrect, inaccurate, incomplete information or that the Platform has reasonable reasons to suspect that presented information is incorrect, inaccurate or incomplete, the Platform may terminate Customer’s account at its sole discretion, and the Customer will not have the right to any claim.
The Platform assumes no responsibility for any third-party website that Customer access from the Platform when accessing a third-party website. Please understand that the external website is independent of this Platform and that the Platform has no control over the external website or its content. In addition, the Platform does not guarantee the appropriateness, security or accuracy of any third-party website, and encourages Customer to review the policies of any website visited by the Customer.
The Customer acknowledges that the platform is completely free from any liability for any damages and/or material or moral damages and/or bodily injury resulting from the use or utilization of the service.
The Platform has the right to modify, suspend, or permanently stop the entire Website, or part thereof, without prior notice and at any time, and shall not be liable to the Customer or to any third parties for any modification or discontinuation of the Platform or its suspension.
Without limiting or nullifying the application of clauses listed herein or the obligations related to confidentiality and save for any liability arising out of violating the law or mandatory regulations, the Customer shall not claim for compensation of an amount that exceeds (1,000 SR) for any damages or losses granted by judicial orders against Platform.
The Service by Platform is subject to intervention and objection from third-parties. Therefore, Customer must bear the responsibility for logging into Platform. The platform is not in any way liable for any loss or damage that may result from using or visiting Platform or from relying on any of the services available on Platform or any logging in issues, or program errors. Accordingly, Customer acknowledges and agrees that its only an exclusive method to fix any damage or error resulting from logging in or using Platform is to quit using or logging in to Platform. In such case, Customer may contact Platform’s working team through the email firstname.lastname@example.org
Customer acknowledges and commits to fully comply with all laws, regulations, customs, and rules governing and regulating their use of Platform and/or their practice of their sports or health activity and/or their interaction with others through technology.
Customer acknowledges that the current terms and conditions, which are subject to change according to Platforms free discretion, are interpreted according to the laws of Saudi Arabia.
Customer acknowledges that in the case of any dispute arising out of or in connection to the performance, interpretation, revocation, termination, or validity of the current terms and conditions, which are subject to change according to Platforms free discretion, the dispute shall be settled through arbitration in accordance with the arbitration law in Saudi Arabia. The venue for arbitration shall be in the city of (Jeddah). The official language of arbitration shall be Arabic.
Editing Data or Services
Customer acknowledges that Platform has the right to update or change the services or clauses listed in these terms and conditions from time to time. Therefore, Platform recommends periodic revision of the terms and conditions.
Customer acknowledges and agrees that continuing to use the Services after the terms and conditions have been updated or changed constitutes their acceptance of the edited terms and conditions.
Platform Ownership Rights. Platform and its owner have the full right and absolute and unconditional freedom to transfer its Services and/or merge and/or sell assets and/or pledge and/or take any other action in exercise of its ownership rights whether in whole or in part to others whether compensated or not without the need for prior written consent or transparency from others and without the need to take any legal action to exercise this right.
Severability. Should any clause of the terms and conditions be considered illegal, null, or void, the validity, and applicability of the remaining current terms shall not be affected by anyway and remains enforceable and valid between Platform and Customer. The platform shall work on amending the unenforceable provision to the extent necessary to become valid and enforceable against the parties without the need to take any legal or regulatory proceedings to activate this amendment.
Waiver. No waiver of any provisions hereof shall be enforceable or shall exempt any breach unless approved made in writing and signed by Platform. Any waiver made by Platform, whether explicit or implicit, for any breach, shall not be considered a waiver for any other breach of the provisions listed here.
Correspondence. Correspondence shall be through Platform’s addresses listed on the (contact us) page and through Customer’s addresses presented in their personal information during the creation of their account, correspondence communicated otherwise shall have no effect. Correspondence shall be enforceable once registered with knowledge of receipt whether paper or electronic correspondence.
Term. The term of these terms and conditions shall commence as of the date Customer clicks (accept).
Account deactivation. Customer acknowledges the Platform’s absolute right to deactivate their account at any time and without the need to give any reasons and/or prior notice and/or compensation and/or take any legal or regulatory proceedings in this regard.
Language. This terms and conditions shall be written and executed in the Arabic language. Any translation into any other language shall not be an official version thereof, and in the event of any conflict between the Arabic version and such translation, the Arabic version shall prevail.